Are your products vegan?

Yes, all of our products are vegan.

Do your products contain gluten?

Our product formulations contain ingredients that are derived from a variety of sources and combinations of derivatives. They are manufactured where products with gluten are also produced. With this in mind, we cannot ensure that cross-contamination will not occur during the manufacturing process. As such, we cannot explicitly guarantee that our products are gluten-free.

If you are sensitive to an ingredient or want to decrease your exposure to a specific ingredient, it is important to know exactly what your personal care products are made of before you make your purchase. Therefore, we suggest that you study the product in question to determine what ingredients are used. Due to the chain of supply, certain Giovanni® products may have “previous ingredient statements.” Please refer to the ingredient label as affixed to or printed on each product and read more about our ingredients here. Fortunately, many people with sensitivities and allergies have used our products with great success, and we hope that you will have an overwhelmingly positive experience with our scientifically-based formulations.

Do any Giovanni® products contain Parabens?

No. You can read more about our ingredients here.

Do any Giovanni® products contain Phthalates?

None of our products contain Phthalates. You can read more about our ingredients here.

Do your products contain artificial or synthetic fragrances?

Fragrances can refer to essential oils, synthetic fragrances, or natural fragrances, and each can be present by itself or in combination with the other types in a single product formula. The majority of products at Giovanni® contain only natural fragrances and essential oils. Occasionally, using synthetic fragrance is necessary for product stability. All fragrances are disclosed in the ingredient list for each product.

Do you test on animals?

No, we have never tested our products on animals, and our company is proudly Leaping Bunny certified.

Where are your products made?

All of our finished products are made in sunny Southern California from the highest-quality globally-sourced ingredients.

How can I tell if my product is expired?

As a general rule, our products have a 3-year plus shelf life from the date of production. 

Are your products hypoallergenic?

Hypoallergenic is a term that was coined by advertisers (based on the Greek prefix hypo, meaning “below normal” or “slightly”) and was first used in a cosmetics campaign in 1953. Any consumer could, at any time, find themselves allergic to any ingredient. Giovanni® uses ingredients that are mild and plant-based, so allergic reactions are rare. However, it is recommended when using any new product to do a small patch test on your skin before applying it over a large area.

Are your products safe for chemically and/or colour treated hair?

All Giovanni® pH-balanced shampoos and conditioners will gently cleanse and condition without drying or stripping the oils found in both uncoloured and colour-treated hair. We use mild, gentle surfactants (foaming agents), and our products contain no sodium lauryl/laureth sulfates nor the other harsh chemicals found in many brands.

Which products are best for my hair type?

Our hair care collections have been developed with specific hair types in mind. Each collection contains the full range of products you need for washing, conditioning, treating, and styling your hair. These are our recommendations for the most common hair types:

All Hair Types: Eco Chic® Hair Care

Curly: Curl Habit 

Fine: 2chic® Ultra-Volume 

All Hair Types: 2chic® Ultra-Sleek

Damaged: Biotin & Collagen

For Men: Art Of Giovanni Men's Collection

As part of our commitment to sustainability, we use biodegradable packing to make sure your order arrives safely.

How do I create an account?

Creating an account gives you an easy way to save your shopping cart and track your order. If you are at least 16 years of age, you can create an account here. Salon professionals can contact us here to inquire about a professional rate on all of our products.

What is your Refund and Return Policy?

Unfortunately, due to the nature of our service, we do not provide refunds and are unable to accept product returns.

What are your shipping rates?

🔸 R100 national shipping (Flat Rate)

🔸 FREE shipping for national orders over R1,200

• On occasion our system may incorrectly quote you if your postal code is not recognised. Please be aware that you will be charged R300 if you are requesting delivery to an outlying area and we will unfortunately not be able to honour the incorrectly quoted shipping rate. You will be notified should there be any discrepancies.
• Please note that we do not offer free shipping to outlying areas with a minimum spend of R1,200
• Please Contact Us with any queries.

How long will shipping take?

🔸 LOCAL (Cape Town): 2-3 Working Days

🔸 NATIONAL: 3-5 Working Days

🔸 OUTLYING AREAS: 7 Working Days

(Times exclude processing and packing – add up to 1 working day)

•  Shipping times are calculated from the time the order and payment have been processed – not from the time of ordering.
•  Shipping times and dates cannot be guaranteed and are to be used as a guide only. Please contact us should you have any special delivery requirements and we’ll do our best to assist.

How Can I Cancel Or Change My Order?

Please contact us should you require assistance after placing an order.

If your order has already been dispatched, we can unfortunately not cancel or change your order.

Should you want to exchange an item, please contact us for further information.

Can I Collect?

As an online only store, we do not offer collection.

Do you gift wrap?

Absolutely! If your order is a gift, please add your requirements and request our gift wrapping service to the Delivery Notes.

Where can I purchase Giovanni® products?

Other Authorized Giovanni® retailers in South Africa: www.thecurlcollective.co.za

Valued customers, please note: Parties offering Giovanni® products on Amazon, Takealot and eBay that are not listed among our authorized distributors may be selling imitation or expired Giovanni® products, and the quality of these products may not match up to the high standards you are used to. We recommend verifying a Giovanni® retailer by referring to our official listing before purchasing a product online.

Can I get Giovanni® samples?

Samples may be available with a product purchase if specifically stated on this site. 

How can I stay in the loop about new Giovanni® products and product discounts?

Sign up for our newsletter and receive a code to get a special discount off your next order! You can also keep in touch by following us on Facebook and Instagram.

Still have questions? Reach out to us via our online web form, and we’ll get back to you with an answer promptly!